Jamaica positioned as major BPO destination, says JAMPRO

KINGSTON, Jamaica (JIS) — Vice-President for Investment Promotion at JAMPRO, Claude Duncan, says Jamaica has positioned itself as a major business process outsourcing (BPO) destination, attracting several of the major players in the global industry.

Of the top-20 BPO companies in the world, approximately nine of them have set up locations in Jamaica.

Duncan said that the BPO sector has been growing over the years and is poised for further expansion.

“In the last four years, we have grown from 17,000 jobs to 25,000 jobs in the BPO sector and… we are going to grow another 5,000 this year,” he pointed out.

The range of services being provided include finance and accounting, debt collection, tech support, graphic design, claims and payroll processing, and human resource recruitment.

Duncan was speaking at an investment promotion briefing at JAMPRO’s Trafalgar Road offices in Kingston yesterday.

The briefing formed part of an investment mission from October 19 to 21 to introduce potential overseas investors to the opportunities available in the island for BPO investment.