MONTEGO BAY, St James — Unique Vacations Limited (UVL), a novel call center which is the global representative for Sandals and Beaches resorts, has grown by leaps and bounds since its establishment in 2004, officials have said.
“We handle everything for Sandals and Beaches. We do reservations, we do what we call a one-stop shop. So aside from the reservations aspect, we also do airfare, we book weddings, we book tours and ancillaries, we book various add ons, we have a travel agent department here, we have a workforce department that deals with our scheduling,” Paul Mullings, senior director of Call Center Operations told the Jamaica Observer. “At present we are probably growing over the past number of years at about 10 per cent per year and we see that as an expectation going forward that we will continue to meet.” Completed story on JAMAICA/OBSERVER BY HORACE HINES